Frequently asked questions

Yes! Meal Box (cardboard) and firm plastic meal trays (incl. dessert tubs and ice-cream tubs) can be placed in your at-home recycling bin. All packaging types must be empty and scraped clean or rinsed.

Yes! Jenny Craig is suitable for men and women of all ages, activity level and life stages. We have helped thousands of members successfully achieve their weight loss goals and stick to their new healthy lifestyle! Check out our success stories to see how Jenny Craig can work for you.

The Rapid Results program leverages the latest science to follow your natural circadian rhythm, taking advantage of your natural metabolism and ability to burn kilojoules when it’s most effective.

Scientists now understand that it is important to focus on when you eat as well as what and how much you eat, with your body clock playing a vital role in your metabolism. In fact, by following our Rapid Results program and timing your food intake wisely and giving your body important periods of rest, you can support your weight loss efforts and enhance your results.

It is not possible for us to change an order once it has been placed. We can cancel your order so you can place a new one, as long as it is 48 hours (Monday to Saturday, not including Sunday) before the order is due to be delivered. Please email the customer care team on customercare@jennycraig.com.au to cancel your order.

To cancel your order you need to speak to one of the customer service team. Orders must be cancelled 48 hours (Monday to Saturday, not including Sunday) before they are due to be delivered. Please email the customer care team on customercare@jennycraig.com.au to cancel your order.

Your order will arrive on the date and within time period listed in your email confirmation.

All orders of food boxes placed online are delivered by our partner BeCool.

It is not possible to make changes to the online ordered food boxes.
If you wish to make a particular selection of items/meals, please call 13 19 92 and this will put you in contact with the centre closest to where you are calling from where a consultant will be able to assist you.

If your order hasn’t arrived contact our customer care team on 1800 453 669 or via the form on the contact us page.

When your order is dispatched you will receive a text message with a tracking link. Another text message will be sent when your order has been delivered along with a photo of its location.

If any items in your box are damaged when you receive the delivery, please take a photo of the item as soon as you are aware of the issue. Send the photo along with the details of the damage to customercare@jennycraig.com.au

Consultations in person or via the phone regarding weight loss are not available for customers who order a food box online. If you would like support and/or to discuss your weight loss goals please call 13 19 92.

Membership discounts are only valid for orders purchased from a consultant. They cannot be applied to food boxes ordered online.

Orders placed online can only be delivered, not collected from your local centre. Orders placed as part of our weight loss program with a consultant, can be collected from selected Jenny Craig centres. Please speak to your consultant to confirm this service is available.

Please get in touch with our customer care team on customercare@jennycraig.com.au and provide details of the missing or incorrect item.

Yes! The gel freezer packs are recyclable, just follow the steps printed on each gel pack and recycle the empty plastic pouch with other soft plastics (eg. plastic bread bags) at your local soft plastic recycling point at your local supermarket.

Yes! The silver thermal liner in your delivery box is recyclable with other soft plastics (e.g. plastic bread bags) at your local soft plastic recycling point at your local supermarket.

Yes! You can recycle your cardboard delivery box in your household recycling bin.

Jenny Craig food products are produced by reputable food manufacturers in Australia and New
Zealand, who have accredited food quality systems in place to ensure the quality and safety of
our food. Each manufacturer follows Good Manufacturing Practices at their site and appropriate hygiene
practices to comply with Food Standards Australia & New Zealand (FSANZ) requirements.

Our manufacturers have procedures in place to ensure that all ingredients used in our products are sourced from accredited suppliers. Any ingredients that may be sourced from countries outside of Australia and New Zealand follow the rigorous food safety standards and processes set by Australia’s and New Zealand’s regulatory bodies, which require strict compliance with the same standards set for domestic products.