Offer terms and conditions

10% off your first weekly menu

1. This offer is for New, Returning and Past members to receive 10% off their first weekly menu when they purchase the Rapid Results Max Weight Loss Plan (Discount). The total cost of the weekly menu on the Rapid Results Max Weight Loss Plan in the first week will be AU$166.50 (after the application of the Discount) based on the current price of the standard weekly menu which is AU$185 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes:

• an Initial weight assessment;
• newsletters;
• recipe e-books;
• hints and tips on how to stay on track; and
• access to purchase the Weekly Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu (at a cost of AU$185, before the application of the Discount), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for New, Returning and Past Members only. It excludes Current Members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) one offer only per New, Returning and Past Member, on their first purchase of a Weekly Menu;

c) the offer may be used in conjunction with the offer “Trial Membership for Free” and the Free Delivery on your first weekly menu offer. It is not to be used in conjunction with any other offer, unless otherwise specified;

d) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

e) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

f) this offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

g) the offer is available both at a Jenny Craig Centre (either in person or via phone) or online at store.jennycraig.com.au;

h) the Weekly Menu is payable in full each week;

i) the price of Weekly Menu items may vary from time to time;

j) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

k) the offer commences on 19 September 2021 and ends on 30 October 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership

Free Delivery on your first weekly menu

1. This offer is for New, Returning and Past members with a valid Jenny Craig membership to receive free delivery, from selected Jenny Craig Centres or online at store.jennycraig.com.au, on their first weekly menu purchase on the Rapid Results Max Weight Loss Plan. The total cost of the weekly menu on the Rapid Results Max Weight Loss Plan in the first week will be AU$185 (before any discounts) (Weekly Menu).

2. There may be an additional cost of a Jenny Craig Membership (Membership).

3. The Membership includes:

– an Initial weight assessment;
– Newsletters;
– Recipe e-books;
– Hints and tips on how to stay on track; and
– Access to purchase the Weekly Menu for the duration of the Membership.

4. On purchase of the Weekly Menu at a cost of AU$185 (Weekly Menu), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for vitamin supplements may apply. On speaking with your personal consultant, the Weekly Menu may be personalised to your individual needs.

5. The following standard terms and conditions apply to this offer:

a) the offer is for New, Returning and Past Members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) one offer only per New, Returning and Past Member, on their first purchase of a Weekly Menu (Minimum Spend);

c) if a member does not meet the above requirements, a flat rate of $10 for delivery will apply, subject to clause (d) below.

d) delivery is not available to all locations, and only to addresses within the postcode areas nominated by Jenny Craig. Members should contact their Centre/ refer to their individual Membership Agreement for delivery times and conditions;

e) the offer may be used in conjunction with the offers “10% off First Weekly Menu Purchase” and “Trial Membership for Free”, both online and in-centre. It may not be used in conjunction with any other offer, unless otherwise specified;

f) the offer is conditional on the member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

g) the offer is available both at a Jenny Craig Centre (either in person or via phone) or online at store.jennycraig.com.au;

h) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including Menu items);

i) the price of Weekly Menu items may vary from time to time;

j) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time;

k) the offer commences on 19 September 2021 and ends on 30 October 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

Free 12-week trial membership

1. This offer is for New, Returning and Past members to join Jenny Craig’s Trial 12-week Membership for free (RRP AU$45.69) (Membership).

2. The Membership includes:

– an Initial weight assessment;
– Newsletters;
– Recipe e-books;
– hints and tips on how to stay on track; and
– access to purchase the menu for the duration of the Membership.

3. The cost of food is additional. On purchase of the weekly menu on the Rapid Results Max Weight Loss Plan at a cost of AU$185, receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week (Weekly Menu). An additional cost for delivery and vitamin supplements may apply. On meeting with your personal consultant, the Weekly Menu may be personalised to your individual needs.

4. In addition, the following standard terms and conditions apply to this offer:

(a) the offer is for New, Returning and Past Members only. It excludes Current members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

(b) one offer only per Member;

(c) the offer is not to be used in conjunction with any other offer, unless otherwise specified;

(d) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

(e) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including Menu items);

(f) the offer is available both at a Jenny Craig Centre (either in person or via phone) or online at store.jennycraig.com.au;

(g) the offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

(h) the price of menu items may vary from time to time;

(i) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

(j) the offer commences on 22 August 2021 and ends on 30 October 2021.

5. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

Delivery offer

1. This offer is for all customers of Jenny Craig to receive free delivery, from selected Jenny Craig Centres, if they spend a minimum of AU$300, in one transaction.

2. Subject to the type of Plan purchased by the Customer, there may be an additional cost of a Jenny Craig Membership (Membership). Please see separate terms and conditions for Membership and its inclusions.

3. The following standard terms and conditions apply to this offer:

(a) the offer is for all customers of Jenny Craig;

(b) the offer may be redeemed multiple times, as long as the customer incurs a total minimum spend of AU$300 (before the application of any applicable discounts) in one transaction (Minimum Spend);

(c) if the customer does not meet the Minimum Spend, a delivery fee will apply, subject to these terms;

(d) delivery is not available to all locations, and only to addresses within the postcode areas nominated by Jenny Craig. Customers should contact their Centre for delivery times and conditions;

(e) the offer may be used in conjunction with the offer “Free 12-Week Membership” if applicable, both online and in-centre. It may not be used in conjunction with any other offer, unless otherwise specified;

(f) the offer is conditional on the customer entering into the Jenny Craig Membership Agreement (if applicable) and the Health Acknowledgement;

(g) the offer is available both at a Jenny Craig Centre (either in person or via phone) or online at store.jennycraig.com.au.

(h) the offer is not transferrable or exchangeable and cannot be redeemed for cash or credit;

(i) the price of menu items may vary from time to time;

(j) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

(k) the offer commences on 22 August 2021 to 30 October 2021.

4. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining any Membership and/or purchasing and consuming any menu items.

Free Delivery - ACT, VIC, NSW

This offer is for all members of Jenny Craig who reside in:

(a) the Australian Capital Territory;
(b) Metropolitan Melbourne; or
(c) New South Wales,

who hold a valid Jenny Craig membership, to receive free delivery from a Jenny Craig Centre or when placing an order online at www.store.jennycraig.com.au. To activate the offer, these members must purchase a weekly menu on the Rapid Results Max Weight Loss Plan, in one transaction, the standard price of which is AU$185 (Weekly Menu).

2. There may be an additional cost of a Jenny Craig Membership (Membership), subject to either the terms and conditions of an online membership or the terms and conditions of an in-centre membership, subject to which is applicable to you.

3. The Membership includes:

– an Initial weight assessment;
– Newsletters;
– Recipe e-books;
– Hints and tips on how to stay on track; and
– Access to purchase the Weekly Menu for the duration of the Membership.

4. On purchase of the weekly menu on the Rapid Results Max Weight Loss Plan at a cost of AU$185, receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply. On meeting with your personal consultant, the Weekly Menu may be personalised to your individual needs.

5. The following standard terms and conditions apply:

(a) the offer is for New, Returning and Past Members. It is not available to Current Members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

(b) the offer may be used in conjunction with the offers “10% off First Weekly Menu Purchase”. “Save $25 each week for 8 weeks” and “Free 12-Week Membership”, both online and in-centre. It may not be used in conjunction with any other offer, unless otherwise specified;

(c) the offer is conditional on the member agreeing to these terms and conditions;

(d) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including Weekly Menu items);

(e) at present, we are unable to deliver to all areas across Australia. We will only deliver to a location where we provide delivery services. If you are ordering online, to find out if we deliver to your area, enter your delivery address at checkout. If we do not deliver to your area, the website will not allow you to proceed to complete your order;

(f) the cost of the Weekly Menu is payable at the time of ordering;

(g) the cost of the Membership, if any, is payable at the time of ordering the Weekly Menu;

(h) an additional cost for vitamin supplements may apply;

(i) the price of Weekly Menu items may vary from time to time;

(j) if you are ordering online, your weekly consultation will take place via a telephone call from a trained Jenny Craig consultant;

(k) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time; and

(l) the offer commences on 16 August 2021 and ends on 30 October 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

$30 off one weekly menu

1. This offer is for All members to receive $30 off one weekly menu when they purchase the Rapid Results Max Weight Loss Plan (Discount) and quote the promotional code ‘JULES30’. The total cost of the weekly menu on the Rapid Results Max Weight Loss Plan will be AU$155 (after the application of the Discount) based on the current price of the standard weekly menu which is AU$185 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes:

• an Initial weight assessment;
• newsletters;
• recipe e-books;
• hints and tips on how to stay on track; and
• access to purchase the Weekly Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu (at a cost of AU$185, before the application of the Discount), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer may be used in conjunction with the offer “Trial Membership for Free” and any applicable delivery offer. It is not to be used in conjunction with any other offer (including but not limited to any other monetary discounts), unless otherwise specified;

b) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

c) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

d) this offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

e) the offer is available both at a Jenny Craig Centre (either in person or via phone) or online at store.jennycraig.com.au (at which time the member must enter the code JULES30)

f) the Weekly Menu is payable in full each week;

g) the price of Weekly Menu items may vary from time to time;

h) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

i) the offer commences on Wednesday, 1 September 2021 and ends on Tuesday, 7 September 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

$25 off each week for 8 weeks

1. This offer is for Returning and Past members only, to receive a $25 discount each week for 8 weeks, when purchasing the Rapid Results Max Weight Loss Plan (Discount). The total cost of the weekly menu on the Rapid Results Max Weight Loss Plan is AU$160/ NZ$174 (after the application of the Discount) based on the current price of the standard weekly menu which is AU$185/ NZ$199 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes: • an Initial weight assessment; • newsletters; • recipe e-books; • hints and tips on how to stay on track; and • access to purchase the Weekly Menu for the duration of the Membership.

4. After the 8-week offer period, the cost of the Weekly Menu will be AU$185/ NZ$199. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 21 menu items plus the innovative Recharge bar. On purchase of the Weekly Menu, receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply. On meeting with your personal consultant, the weekly Menu may be personalised to your individual needs.

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for Returning and Past Members only. It excludes New and Current Members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) one offer only per Returning and Past Member;

c) the offer may be used in conjunction with the offer “Trial Membership for Free” and any applicable delivery offer. It is not to be used in conjunction with any other offer, unless otherwise specified;

d) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

e) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

f) this offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

g) the offer is available both at a Jenny Craig Centre (either in person or via phone) and also to redeem online at store.jennycraig.com.au. When redeeming online, the weekly online code given to each week within the 8 week offer period must be applied at check out during the week specified;

h) the Weekly Menu is payable in full each week;

i) the price of Weekly Menu items may vary from time to time;

j) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time; and

k) the offer commences on 29 August 2021 and ends on 23 October 2021.The offer discount will not be applied after 23 October 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

6 month membership

1. This offer is for New, Returning and Past members to join Jenny Craig’s 6-month Membership for $99 (Membership).

2. The Membership includes:

• an Initial weight assessment;
• Newsletters;
• Recipe e-books;
• Hints and tips on how to stay on track; and
• Access to purchase the Menu for the duration of the Membership.

3. The cost of food is additional. On purchase of the weekly menu on the Rapid Results Max Weight Loss Plan at a cost of AU$185 (Weekly Menu), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply. On meeting with your personal consultant, the Weekly Menu may be personalised to your individual needs.

4. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for New, Returning and Past Members only. Excludes Current members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) one offer only per Member;

c) the offer is not to be used in conjunction with any other offer, unless otherwise specified;

d) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

e) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including Menu items);

f) the offer is only available at a Jenny Craig Centre, either in person or via phone. It is not available to redeem online at store.jennycraig.com.au;

g) the offer is only available on the purchase of a Rapid Results Max Weight Loss Plan, it is not available on the purchase of any other plans offered by Jenny Craig.

h) the price of weekly Menu items may vary from time to time;

i) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time;

j) the offer commences on 1 Jan 2021 and ends on 31 December 2021.

5. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

$25 off each week for 4 weeks (Unley)

1. This offer is for Current members of the Jenny Craig Freemantle centre to receive a $25 discount each week for four (4) weeks when they purchase the Rapid Results Max Weight Loss Plan (Discount) from the Jenny Craig Felixstow or Marion centres. The total cost of the weekly menu on the Rapid Results Max Weight Loss Plan in the first week will be AU$160 (after the application of the Discount) based on the current price of the standard weekly menu which is AU$185 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes:

• an Initial weight assessment;
• newsletters;
• recipe e-books;
• hints and tips on how to stay on track; and
• access to purchase the Weekly Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu (at a cost of AU$185, before the application of the Discount), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for Current Members only. A current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) there is a maximum of four redemptions per Current Member (totalling a maximum of $100 – to be applied as $25 off the purchase of each Weekly Menu, for four weeks), to be used in the Offer Period only;

c) the offer may only be redeemed at the Jenny Craig Cannington Centre either in person or via phone, by supplying the unique redemption code provided to you in the email containing the offer. The offer is not available at any other Jenny Craig Centre or online for any online purchases through the Jenny Craig website;

d) the offer may be used in conjunction with the offer “Trial Membership for Free” and any applicable delivery offer. It is not to be used in conjunction with any other offer, unless otherwise specified;

e) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

f) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

g) this offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

h) the Weekly Menu is payable in full each week;

i) the price of Weekly Menu items may vary from time to time;

j) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

k) the offer commences on 26 September 2021 and ends on 23 October 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

$25 off each week for 4 weeks (Fremantle)

1. This offer is for Current members of the Jenny Craig Freemantle centre to receive a $25 discount each week for four (4) weeks when they purchase the Rapid Results Max Weight Loss Plan (Discount) from the Jenny Craig Cannington centre. The total cost of the weekly menu on the Rapid Results Max Weight Loss Plan in the first week will be AU$160 (after the application of the Discount) based on the current price of the standard weekly menu which is AU$185 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes:

• an Initial weight assessment;
• newsletters;
• recipe e-books;
• hints and tips on how to stay on track; and
• access to purchase the Weekly Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu (at a cost of AU$185, before the application of the Discount), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for Current Members only. A current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) there is a maximum of four redemptions per Current Member (totalling a maximum of $100 – to be applied as $25 off the purchase of each Weekly Menu, for four weeks), to be used in the Offer Period only;

c) the offer may only be redeemed at the Jenny Craig Cannington Centre either in person or via phone, by supplying the unique redemption code provided to you in the email containing the offer. The offer is not available at any other Jenny Craig Centre or online for any online purchases through the Jenny Craig website;

d) the offer may be used in conjunction with the offer “Trial Membership for Free” and any applicable delivery offer. It is not to be used in conjunction with any other offer, unless otherwise specified;

e) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

f) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

g) this offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

h) the Weekly Menu is payable in full each week;

i) the price of Weekly Menu items may vary from time to time;

j) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

k) the offer commences on 27 August 2021 and ends on 23 September 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

Refer a friend

(Current Member)

1. This offer is available to Current Members only.

2. Refer a New Member to Jenny Craig, and:
(a) once Jenny Craig has verified the referral; and
(b) the New Member purchases a Jenny Craig membership (Membership) plus one weekly menu on the Rapid Results Max Weight Loss Plan (at the current price of $185) (Weekly Menu);
you will receive a $50 discount on your next Weekly Menu purchase (Discount). You may use the Discount towards the cost of a Weekly Menu on the Rapid Results Max Weight Loss Plan in one transaction only, on your next visit to your Centre or your next online order

3. The cost of Membership may be additional.

4. The Membership includes:

– an Initial weight assessment;
– newsletters;
– recipe e-books;
– hints and tips on how to stay on track; and
– access to purchase the Menu for the duration of the Membership.

5. In the week the Discount is applied, on the Rapid Results Max Weight Loss Plan, the Weekly Menu will be available at a cost of $135 (after the application of the $50 Discount). On purchase of the Weekly Menu, receive a one-on- one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

6. In addition, the following standard terms and conditions apply to this offer:

(a) only a Current Member can refer a New Member to Jenny Craig. A current member is an individual who currently holds a Jenny Craig membership (Current Member) and a New member is an individual who has never held a Jenny Craig membership (New Member).

(b) only valid once Jenny Craig has verified the referral and the steps in item 2 above have been completed;

(c) the balance of the Menu items (if any) must be paid at the same time as redeeming the Discount;

(d) not to be used in conjunction with any other offer;

(e) a Current Member may refer multiple New Members and therefore receive multiple Discounts, however only one Discount may be redeemed by the Current Member per order;

(f) Discount is non-refundable, non-transferable or exchangeable and cannot be redeemed for cash or credit;

(g) the New Member must enter into the Jenny Craig Membership Agreement and the Health Acknowledgement;

(h) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

(i) the offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

(j) the offer is only available at a Jenny Craig Centre either in person or via phone and online at www.store.jennycraig.com.au for online customers.;

(k) the price of Weekly Menu items may vary from time to time;

(l) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time;

(m) the offer is valid until 25 December 2021. Any unused value may not be refunded.

7. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

(New Member)

1. This offer is available to New Members only.

2. Provide Jenny Craig with the details of the Current Member who referred you (for verification), or via online referral link, purchase a Jenny Craig membership (Membership) plus one weekly menu on the Rapid Results Max Weight Loss Plan (at the current price of $185) (Weekly Menu) to receive a $50 discount off your first Weekly Menu purchase (Discount).

3. The cost of Membership may be additional.

4. The Membership includes:

– an Initial weight assessment;
– newsletters;
– recipe e-books;
– hints and tips on how to stay on track; and
– access to purchase the Menu for the duration of the Membership.

5. In the week the Discount is applied, on the Rapid Results Max Weight Loss Plan, the Weekly Menu will be available at a cost of $135 (after the application of the Discount). On purchase of the Weekly Menu, receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

6. In addition, the following standard terms and conditions apply to this offer:

a) only a Current Member can refer a New Member to Jenny Craig. A current member is an individual who currently holds a Jenny Craig membership (Current Member) and a New member is an individual who has never held a Jenny Craig membership (New Member).

b) only valid once Jenny Craig has verified the referral and the steps in item 2 above have been completed;

c) the Membership and balance of the Menu items must be paid at the same time as redeeming the Discount;

d) not to be used in conjunction with any other offer;

e) only one Discount may be redeemed per New Member;

f) the Discount is non-refundable, non-transferable or exchangeable and cannot be redeemed for cash or credit;

g) the New Member must enter into the Jenny Craig Membership Agreement and the Health Acknowledgement;

h) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

i) the offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

j) the offer is only available at a Jenny Craig Centre either in person or via phone or (and if you have received the offer via online referral link) online at www.storejennycraig.com.au;

k) the price of Weekly Menu items may vary from time to time;

l) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time;

m) the offer is valid until 25 December 2021. Any unused value may not be refunded.

7. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

Birthday Offer

1. This offer is for all members to receive an AU$25 discount for 1 week only, during the month of their birthday, on their weekly menu when they purchase the Rapid Results Max Weight Loss Plan (Discount). The total weekly cost of the weekly menu on the Rapid Results Max Weight Loss Plan will be AU$160 (after the application of the Discount), based on the current price of the standard weekly menu which is $185 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes:

• an Initial weight assessment;
• newsletters;
• recipe e-books;
• hints and tips on how to stay on track; and
• access to purchase the Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu, receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

5. In addition, the following standard terms and conditions apply to this offer:
• the offer is available to all members who hold a valid Jenny Craig membership;
• one offer only per Member, to be used for 1 week only, during the month in which the Member’s birthday falls;
• the offer is not to be used in conjunction with any other offer, unless otherwise specified;
• the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;
• the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc.);
• the offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;
• the Membership is payable in full at the time of joining (if applicable);
• the Weekly Menu (less the Discount) is payable in full at the commencement of the relevant week in relation to which the Discount is applied;
• the price of Weekly Menu items may vary from time to time. The minimum spend required in order to avail this offer is AUD$185 (being the cost to purchase the Weekly Menu) which, after the application of the Discount, is AUD$160;
• subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time.
• the offer is available at a Jenny Craig Centre, either in person or via phone and may also be redeemed online at store.jennycraig.com.au, when stating the relevant Code advised to members.
• the offer ends on Friday 31st December 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

HOME DELIVERY

Home delivery will only occur for addresses within the postcode areas nominated by us from time to time.
During the ordering process, you will be required to select a date and delivery window for your order to be delivered. You will provide us with complete and accurate information to complete your order.
All efforts will be made to deliver your order on the date and delivery window selected, however due to events beyond our reasonable control; we may not be able to do so and will not be liable to you or any other person for any such delay.
If your address is within the postcode nominated by us, we will deliver the order to the front door of your nominated delivery address. If you request your order to delivered inside a premises or a building, and we agree to do so, then you are responsible for any loss or damage suffered in connection with our delivery of your order beyond the front door. You must make all necessary arrangements to allow your order to be delivered, including obtaining any prior security or approvals which may apply to your delivery location.
If your address is outside of the postcode areas nominated by us, then your order will be delivered to a central business location or central pick-up location, nominated by us. You will then be required to collect your order from this central business location or central pick-up location.
You may be required to provide us with appropriate proof of identity. If the order has been paid by credit card, you may also be asked to show the credit card in order for verification checks to be conducted.
Jenny Craig accepts no liability or responsibility for incorrectly placed orders. Nor do we accept liability or responsibility for delivery details which are incorrectly supplied, or you fail to supply.
If you will not be at the delivery address at the expected delivery time, we recommend you nominate a cool safe place for delivery of your order. If you do not provide a specific place for delivery, your order will be left at your front door. If you advise of any specific delivery instructions in your order, all reasonable endeavours will be made to comply with these instructions to the extent reasonably within Jenny Craig’s control.
You will be responsible for the order from the time your products are delivered in accordance with your instructions. Jenny Craig accepts no liability or responsibility for any product or order once the product or order has been delivered to you.
You understand that Jenny Craig may need to change your delivery date and time from time to time. You will be notified as soon as reasonably practicable if your delivery date and time changes for any reason.

Start your journey now

Seniors Discount

1. This offer is for Senior Members of Jenny Craig to receive 10% off the purchase of their weekly menu on the Rapid Results Max Weight Loss Plan (Discount). The total weekly cost of the weekly menu on the Rapid Results Max Weight Loss Plan will be AU$166.50 (after the application of the Discount) based on the current price of the standard weekly menu which is AU$185 (Weekly Menu). An additional cost of substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (Membership).

3. The Membership includes:

– an Initial weight assessment;
– Newsletters;
– Recipe e-books;
– Hints and tips on how to stay on track; and
– Access to purchase the Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu, receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply. On meeting with your personal consultant, the Weekly Menu may be personalised to your individual needs.

5. In addition, the following standard terms and conditions apply to this offer:

(a) the offer is for Senior Members of Jenny Craig. A Senior Member is a person who is over sixty (60) years of age and holds a Senior’s card or has received an email from Jenny Craig with the terms of this offer;

(b) this offer may be used by the Senior Member on multiple occasions;

(c) the offer may be used in conjunction with the offer “Trial Membership for Free” and any applicable delivery offer. It is not to be used in conjunction with any other offer, unless otherwise specified;

(d) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

(e) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including Menu items);

(f) the offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

(g) the offer is only available at a Jenny Craig Centre, either in person or via phone. It is not available to redeem online at store.jennycraig.com.au

(h) the price of Weekly Menu items may vary from time to time;

(i) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time;

(j) the offer ends on 25 December 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

JENNY FRIENDS

1. This offer is for friends and family members of Jenny Craig employees (Friends and Family) to join a Jenny Craig Rapid Results Max Weight Loss Plan for six (6) months, at no cost (RRP$99) (Membership).

2. The Membership includes:

• an Initial weight assessment;
• Newsletters;
• Recipe e-books;
• Hints and tips on how to stay on track; and
• Access to purchase the Menu for the duration of the Membership.

3. The weekly menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the weekly menu on the Rapid Results Max Weight Loss Plan at the cost of $185 (Weekly Menu) receive a one-on-one consultation with a dedicated personal consultant, a personalized menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply. On meeting with your personal consultant, the Weekly Menu may be personalized to your individual needs.

4. Prior to the Offer End Date, Friends and Family will also receive 10% off the purchase of the Weekly Menu (Discount).

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for friends and family of existing Jenny Craig employees, verified by Jenny Craig, who join prior to the Offer End Date;

b) the Discount may be redeemed each week that the Weekly Menu is purchased, prior to the Offer End Date;

c) the offer is not to be used in conjunction with any other offer, unless otherwise specified;

d) the discount offer may be redeemed by those family and friends who already have a pre-existing membership in place;

e) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

f) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including Menu items);

g) the offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

h) the offer is only available at a Jenny Craig Centre. It is not available to redeem online at www.store.jennycraig.com.au

i) the price of Weekly Menu items may vary from time to time;

j) the minimum weekly spend required each week to avail the Discount is $185;

k) each Weekly Menu purchase is payable at the time of each respective weekly consultation when ordering the Weekly Menu;

l) subject to applicable Laws, Jenny Craig may vary, update or terminate this offer at any time; and

m) the offer ends 25 December 2021 (Offer End Date).

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

FREE NO OBLIGATION WEIGHT ASSESSMENT

Offer is for new adult clients to receive a free no obligation weight assessment with Jenny Craig.

In addition, the following standard terms and conditions apply to this offer and by participating in the offer the client agrees to the following terms:

new adult clients only. Excludes current and returning members. A current member is an individual who is currently participating in any Jenny Craig Program, a new client is an individual who has never participated in a Jenny Craig Program, and a returning member is an individual who has previously participated in a Jenny Craig Program but has not visited a Jenny Craig centre in over three (3) months.
redeemable once per new client.
to redeem this offer, the new client must attend a participating Jenny Craig centre by appointment only, and refer to this promotion at the time of booking.
appointments are subject to availability and available appointment times may be limited.
not to be used in conjunction with any other offer, unless specified otherwise.
offer subject to client satisfactorily completing health screening.
offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or any products (include Menu items).
by participating in this offer, the client is not participating in any of Jenny Craig’s weight loss programs and this offer is for the client to receive a weight assessment only.
weight loss takes time and effort to be successful. People should seek professional advice on diet, exercise and lifestyle changes and consult with their doctor prior to participating in this offer.
subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time.
offer commences on Sunday the 4th of March 2018.
offer ends on Friday the 31st of December 2021.

Success Story

By submitting a success story form (Form), you:

consent to Jenny Craig Weight Loss Centres Pty Ltd A.C.N. 006 109 842 and its related entities (Jenny Craig) using the details you have provided in the Form (including but not limited to any images) worldwide, for an indefinite period, without remuneration or compensation, for the purpose of marketing and/or to publicise any products or services manufactured, distributed and/or supplied by Jenny Craig;
confirm that the information which you have provided in the Form is true, complete and accurate, at the time of submission; and
acknowledge that, as part of the Form, Jenny Craig collects personal information and may disclose such information to third parties, including but not limited to agents, contractors and service providers, and use the information for the purposes described in these terms and conditions and in its Privacy Policy, available at www.jennycraig.com.au/privacy. In addition to the purposes stated in the Privacy Policy, Jenny Craig may, for an indefinite period, unless otherwise advised, use the personal information for promotional, marketing, publicity, research and profiling purposes, subject to applicable privacy laws and regulations.

Satisfaction Guarantee

1. Subject to the terms set out below, Jenny Craig offers a five (5) day Satisfaction Guarantee on your first order. The Satisfaction Guarantee is offered in addition to the rights and remedies available under the Australian Consumer Law.

2. Under the Satisfaction Guarantee, if for any reason you are not 100% satisfied with your first order of Products, you may return the unused portion of your Products to us, for a full refund of the purchase price.

3. To claim the Satisfaction Guarantee, you must:

(a) within 5 days of receiving delivery of your first order, contact the Customer Care Team at 1800 453 669 or by email on customercare@jennycraig.com.au to advise why you are not satisfied and to register your claim; and

(b) within 5 days of receiving confirmation from the Customer Care Team of the registration of your claim, send the dry food Products in your order (only) to the Head Office at Jenny Craig Weight Loss Centres, Level 1, 464 St Kilda Road, Melbourne, Victoria, 3000 (Head Office),

(Claim Requirements)

4. Items returned outside the Claim Requirements will be discarded and no refund will be issued. Returns will only be accepted at Head Office. They will not be accepted to any other address or to any of our Jenny Craig Centres. However, this is not intended to limit the applicability of rights and remedies available under the Australian Consumer Law where items do not meet a statutory guarantee.

5. Once the Products are received by Head Office, a refund will be issued to you. If you made your original purchase:

(a) on our Website, a refund will be issued to you via your original payment method; or

(b) at a Jenny Craig centre (via phone or in person, whether by credit card or cash), a refund will be issued to your nominated bank account (on receipt of your bank account details,
within 3 – 5 business days and an e-mail notification will be sent to you. If the Products are not received by Head Office, we will be unable to provide a refund.

6. The Satisfaction Guarantee is only available to new members only, on their first order only. For completeness, there is a limit of one Satisfaction Guarantee claim per one person.

7. The Satisfaction Guarantee claim is available on your full first order, which may include the following items:

(a) any additional items purchased by you along with your weekly menu (such as vitamins) in your first order; and

(b) any amounts paid by you for delivery of your first order.

8. Any membership costs paid are excluded from the Satisfaction Guarantee and will not be refunded.
Other Refunds

9. Outside of the Jenny Craig Satisfaction Guarantee, due to the nature of our Website, we are not obliged to refund any payment you make to us, except as required under the Australian Consumer Law.

10. If you placed an order on our Website and have received Products that are not what you ordered or faulty you may contact us by phone on 1800 453 669 or by email on customercare@jennycraig.com.au within twenty-four (24) hours of the time of delivery or collection via click and collect, to organise a refund. We may require photos of the Product/s to assist in our investigation.

11. If you have taken up the delivery option and Products have been damaged during the delivery process, then you may also contact us by phone on 1800 453 669 or by email on customercare@jennycraig.com.au within twenty-four (24) hours of the time of delivery to organise a refund. In addition:

(a) we may require photos of the Product/s and/ or delivery to assist in our investigation; and

(b) failure to contact us within the above designated time will deem your acceptance of the delivery, which you will be charged for. We may refund payment in the event that there is a confirmed error on our end and/or you have been incorrectly charged. For the method of refund please see item 5 above.

12. If, following an investigation under either clause 10 or 11 above, there is no fault on our part, you will bear all costs associated with the refusal and return of any order. Failure to adhere to our Terms will prohibit any refunds being issued to you.

13. If the Products have been opened, used or damaged after delivery or, if you take up the click & collect option, after you have collected the Products from a Centre, or if any attempt has been made to alter the Products, we will not offer a refund except as required by Law.

General Terms of Use

A. General

1. This policy (together with the documents referred to in it, particularly the Privacy Policy) sets out the terms and conditions upon which Jenny Craig Weight Loss Centres Pty Ltd A.C.N 006 109 842 (Jenny Craig, we, us, our) will supply to the Customer (you, your) the products, namely:

(a) the Rapid Results Max Weight Loss Plan, which contains a weekly menu of 7 breakfasts, 7 lunches, 7 dinners and 7 Recharge Bars (a total of 28 individually packaged meals and bars);

(a) three (3) Simple Meal Plan boxes which each contain 7 set breakfasts and 7 set lunches (a total of 14 individually packaged meals); and

(b) three (3) Essential Meal Plan boxes which each contain 7 set lunches, 7 set dinners and 7 set snacks/ desserts (a total of 21 individually packaged meals and snacks),
(together and individually referred to as Products), which are listed on our Website store.jennycraig.com.au (Website), (together the Terms).

2. You should review these Terms (including the Privacy Policy which can be found here) carefully before ordering any Products from our Website. If you do not agree to these Terms, you should immediately cease using our Website. You should understand that by ordering any of our Products, you agree to be bound by these Terms.

3. By placing an order through our Website, you warrant that you:

(a) are at least 18 years old;
(b) are legally capable of entering into a binding contract;
(c) are residing in Australia; and
(d) agree to these Terms.

B. Placing an Order

4. You may order Products by selecting and submitting your order through our Website.

5. Any order placed through our Website for Products, is an offer by you to purchase the particular Products for the price notified on the Website (including delivery, tax and any other charges as may be applicable) at the time of your order.

6. By placing an order, you agree to provide us with up to date, complete and correct details when asked to do so by the Website. We may request certain personal identifiable information from you and ask you to provide additional details, to enable us to process any orders placed. You may be required to provide contact information (such as name, email, and address (for delivery or otherwise)) and financial information (such as credit card number, expiration date and CCV). Please refer to our Privacy Policy for more information on how we collect and use your information.

7. Each order placed for Products through our Website which we accept, results in a separate binding agreement between you and us for the supply of those Products. For each order accepted by us, we will supply the Products in that order to you in accordance with these Terms.

C. Price and Payment

8. We will charge you, and you agree to pay, the following fees and charges in relation to an order that we accept (as applicable):

(a) the purchase price of each Products ordered, which is shown on the Website at the time you place your order;
(b) (on the Rapid Results Max Weight Loss Plan) the membership fees, as shown on the Website, if any;
(c) the delivery charges provided to you at the time of your order, if any; and
(d) any other fees and charges set out in these Terms.

9. All fees and charges set out in Terms and all prices for the Products listed on the Website include GST (where applicable).

10. The price of the Products and our membership and delivery and other charges will be as quoted on the Website from time to time, except in cases of obvious error.

11. Payment for all Products may be made by credit card (we accept payment by Visa, Mastercard or Amex), Afterpay or Zip. Please note Afterpay and Zip are not services provided by Jenny Craig. Afterpay is a facility offered by Afterpay Pty Ltd. If you would like to know more about Afterpay, please visit the Afterpay website www.afterpay.com.au. Zip is a facility offered by Zip Money Payments Pty Ltd. If you would like to know more about Zip, please visit the Zip website www.zip.co.

12. Prices for Products change from time to time and we do not provide any notice of these changes. Subject to these Terms, once we have accepted your order, we will not change any prices that apply to the Products in that order. If:

(a) a Product that you have ordered is not available and we have not provided you with a substitute; or

(b) you cancel an order within the timeframe set out in these terms,
we will provide you with a refund within 3 – 5 business days to your card of purchase, to the value of the Products that were not supplied to you.

13. After ordering online, you will receive an email confirmation from us containing your order details to the email address used to place the order.

14. If Products you have ordered are out of stock or unavailable, due to high demand or otherwise, we reserve the right to provide you with substitute Products.

D. Cancelling an Order

Cancellation by us

15. We may cancel any part of an order (including those orders that we have accepted) without any liability for that cancellation at any time if:

(a) the requested Products in that order are not available;
(b) there is an error in the price of the Products or in the description of the Products listed on the Website;
(c) that order has been placed in breach of these Terms;

16. If we do so, then we will endeavor to provide you with reasonable notice of that cancellation and will not charge you for the cancelled order if we cancel it before the delivery date (or, in the case of click & collect, before you collect the order) or if you are not at fault or in breach of these Terms.

Cancellation by you

17. Due to the nature of our business, if you intend to cancel your order, we require minimum notice of 48 hours prior to your delivery/ the time nominated for your click & collect. This must be done by calling our Customer Care Team on 1800 453 669, Monday to Saturday only, or by emailing us at customercare@jennycraig.com.au.

18. If you cancel an order within 48 hours prior to your delivery/ the time nominated for your click & collect, we are not able to offer you a refund and your order will proceed to be delivered to you.

E. Delivery

19. If, when placing an order for Products on our Website, you have selected the delivery option, the terms and conditions set out in this section will apply.

20. At present, we are unable to deliver to all areas across Australia. We will only deliver Products to a location where we provide delivery services.

21. You agree to provide us with complete and accurate information in respect of your delivery address, to enable us to fulfil your order that we have accepted. A delivery address may not be altered once an Order has been placed.

22. When you place your order, your nearest Centre will call you within 24 hours (Monday to Friday), to arrange a suitable delivery time.

23. All efforts will be made to delivery your order at the suitable time nominated, however due to events beyond our reasonable control, we may not be able to do so and will not be liable to you or any other person for any such delay. In addition, you understand that occasionally we may need to change your delivery date and time. You will be notified as soon a reasonably practicable if we are required to make this change for any reason.

24. Unless specific instructions are otherwise provided, our standard procedure is to deliver the Products to the front gate or front door at the address provided by you if we deem the premises safe and secure. If you ask us to deliver, then you are responsible for all loss or damage suffered by us in connection with our delivery of the Products beyond the front door of the address provided by you. You must make all necessary arrangement to allow your order to be delivered.

25. Subject to the terms of our Refund Policy below, we accept no responsibility for loss, deterioration or damage to any Products once they have been delivered to your nominated delivery address. We note that, as a guideline, to ensure product integrity, you must place frozen Products into a freezer ASAP after delivery.

26. We will not be held liable for any financial or physical damages of any kind. We will not replace or provide a refund for any Products ordered by you and/or delivered to you by mistake.

27. You must notify us if you have received an incorrect Product/s or if you are missing any Products within 24 hours of delivery by phone on 1800 453 669. Missing Products will be refunded to you to your card of purchase. Failure to comply with these policies will result in no replacement Product/s or refund.

28. We reserve the right to change or alter delivery days and times, without notice.

F. Click & Collect

29. If, when placing an order for Products on our Website, you have selected the click & collect option, the terms and conditions set out in this section will apply.

30. On selecting the click & collect option, you will be provided with:

(a) details of your nearest Jenny Craig Centre/s so you may nominate a Centre for collection of your order (Nominated Centre); and
(b) one or more allocated timeframes, for your nomination, within which you must collect your order (Timeframe).

31. You order will be available for collection at your Nominated Centre Monday to Thursday inclusive, only. Our click and collect service is not available Friday to Sunday inclusive. If you place your order after 2pm on a Wednesday, it will not be ready for collection until Monday.

32. Opening hours may vary from centre to centre. Please ensure you verify the opening hours of your Nominated Centre before attending for collection, by telephoning the Centre or visiting our Find a Centre [insert link].

33. You must collect your order within the Timeframe nominated when placing your order. We will only hold your order up to one (1) week after the expiry of your Timeframe. If you fail to collect your order during that additional one (1) week period, we will issue you with a refund.

34. To collect your order, you must attend at your Nominated Centre with your confirmation of order email, your order number and a physical photo ID.

35. From time to time, we may need to substitute Product/s in your order for other similar Product/s if a Product is unavailable for any reason.

36. Subject to the terms of our Refund Policy below, we accept no responsibility for loss, deterioration, or damage to any Products once they have been collected by you. We note that, as a guideline, to ensure product integrity, you must place frozen Products into a freezer ASAP after delivery.

37. There is no additional charge for click & collect.

38. Click & collect is offered subject to availability. Not all Jenny Craig Centres offer the click and collect service.

G. Refund Policy

Jenny Craig Satisfaction Guarantee

39. Subject to the terms set out below, Jenny Craig offers a five (5) day Satisfaction Guarantee on your first order. The Satisfaction Guarantee is offered in addition to the rights and remedies available under the Australian Consumer Law.

40. Under the Satisfaction Guarantee, if for any reason you are not 100% satisfied with your first order of Products, you may return the unused portion of your Products to us, for a full refund of the purchase price.

41. To claim the Satisfaction Guarantee, you must:

(a) within 5 days of receiving delivery of your first order, contact the Customer Care Team at 1800 453 669 or by email on customercare@jennycraig.com.au to advise why you are not satisfied and to register your claim; and

(b) within 5 days of receiving confirmation from the Customer Care Team of the registration of your claim, send the dry food Products in your order (only) to the Head Office at Jenny Craig Weight Loss Centres, Level 1, 464 St Kilda Road, Melbourne, Victoria, 3000 (Head Office),

(Claim Requirements)

42. Items returned outside the Claim Requirements will be discarded and no refund will be issued. Returns will only be accepted at Head Office. They will not be accepted to any other address or to any of our Jenny Craig Centres. However, this is not intended to limit the applicability of rights and remedies available under the Australian Consumer Law where items do not meet a statutory guarantee.

43. Once the Products are received by Head Office, a refund will be issued to you. If you made your original purchase:

(a) on our Website, a refund will be issued to you via your original payment method; or

(b) at a Jenny Craig centre (via phone or in person, whether by credit card or cash), a refund will be issued to your nominated bank account (on receipt of your bank account details),
within 3 – 5 business days and an e-mail notification will be sent to you. If the Products are not received by Head Office, we will be unable to provide a refund.

44. The Satisfaction Guarantee is only available to new members only, on their first order only. For completeness, there is a limit of one Satisfaction Guarantee claim per one person.

45. The Satisfaction Guarantee claim is available on your full first order, which may include the following items:

(a) any additional items purchased by you along with your weekly menu (such as vitamins) in your first order; and

(b) any amounts paid by you for delivery of your first order.

46. Any membership costs paid are excluded from the Satisfaction Guarantee and will not be refunded.
Other Refunds

47. Outside of the Jenny Craig Satisfaction Guarantee, due to the nature of our Website, we are not obliged to refund any payment you make to us, except as required under the Australian Consumer Law.

48. If you placed an order on our Website and have received Products that are not what you ordered or faulty you may contact us by phone on 1800 453 669 or by email on customercare@jennycraig.com.au within twenty-four (24) hours of the time of delivery or collection via click and collect, to organise a refund. We may require photos of the Product/s to assist in our investigation.

49. If you have taken up the delivery option and Products have been damaged during the delivery process, then you may also contact us by phone on 1800 453 669 or by email on customercare@jennycraig.com.au within twenty-four (24) hours of the time of delivery to organise a refund. In addition:

(a) we may require photos of the Product/s and/ or delivery to assist in our investigation; and

(b) failure to contact us within the above designated time will deem your acceptance of the delivery, which you will be charged for. We may refund payment in the event that there is a confirmed error on our end and/or you have been incorrectly charged. For the method of refund please see above.

50. If, following an investigation under either clause 48 or 49 above, there is no fault on our part, you will bear all costs associated with the refusal and return of any order. Failure to adhere to our Terms will prohibit any refunds being issued to you.

51. If the Products have been opened, used or damaged after delivery or, if you take up the click & collect option, after you have collected the Products from a Centre, or if any attempt has been made to alter the Products, we will not offer a refund except as required by Law.

H. Health Acknowledgement

52. We strongly recommend that you consult your Doctor prior to consuming the Products if you have any health concerns or medical conditions, to ensure they are safe for you to consume.

53. As a guideline, we recommend that these Products are not safe for you if you:

(a) have coeliac disease;
(b) require a vegan, kosher or halal diet;
(c) are pregnant (or if you have given birth in the last 6 weeks);
(d) are being treated with dialysis/ hemodialysis;
(e) have or have had anorexia, bulimia, or any other eating disorder within the last 2 years;
(f) are being treated for cancer or have treatment planned (i.e. surgery, chemotherapy, radiation, radiotherapy); and/ or
(g) have an allergy (that is serious, i.e. that may result in an anaphylactic reaction, or otherwise) or an intolerance to any of the ingredients listed for any of the Products;

54. You are responsible for:

(a) seeking professional advice as to your diet, exercise and any lifestyle change;
(b) your own health, ensuring that you regularly consult your doctor regarding the need to modify medications and/or your level of physical activity (and will inform him/her if you experience changes in your health condition while consuming our Products);
(c) ensuring you do not have any health conditions which prohibit you from consuming any of our Products.

55. It is also your responsibility to refer to the Nutritional Panel and Ingredients of each Product before purchase and consumption.

56. While we take all due care to keep allergy prone ingredients out of certain Products, please be aware they may still be present. We accept no liability whatsoever to any allergic reaction by you as a result of consuming a Product.

I. Warranties and Disclaimers

57. To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about the Website or its content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this Website will be secure.

58. We reserve the right to restrict, suspend or terminate without notice your access to the Website, any Content, or any feature of this Website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

59. You expressly agree that your use of, or inability to use, the service provided at the Website is at your sole risk. The service and all Products ordered by you through the Website are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

J. General Matters

60. (Membership) If you purchase:

(a) the Rapid Results Max Weight Loss Plan, you are required to hold a membership with us. The cost of membership may be additional (based on the current price of membership) (Membership). The Membership includes:

i. an initial weight assessment;
ii. newsletters;
iii. recipe e-books
iv. hints and tips on how to stay on track; and
v. access to purchase the Rapid Results Max Weight Loss Plan for the duration of the Membership.

On purchase of the Rapid Results Max Weight Loss Plan and the Membership, you will receive a one-on-one consultation with a dedicated personal consultant (either by telephone or in person at a Jenny Craig Centre) and a personalised menu with 28 menu items and an activity plan, for that week;

(b) the Simple Meal Plans or the Essential Meal Plans, you are not required to hold a Membership with us and therefore no membership cost is payable. Membership (and its associated benefits including but not limited to access to a one-on-one consultation with a dedicated personal consultant) is not available with the purchase of the Simple Meal Plan or the Essential Meal Plan.

61. (Product Swaps) The Rapid Results Max Weight Loss Plan allows you to swap up to five (5) Products, to suit your tastes, before placing your Order. Alternatively, the Products in the Simple Meal Plans and the Essential Meal Plans are set and are therefore to be purchased as is. They are not able to be swapped for other alternative Products.

62. (Discounts) From time to time, discounts may be available (whether to our existing members (including but not limited to our VIP Members) or otherwise) on the Products available for purchase on our Website. From time to time there may also be a delivery offer available, which may be used in conjunction with the purchase of Products.

63. (Title) Title in the Products will pass to you from the time of delivery or, in the case of click & collect, at the time the Products are collected by you.

64. (Disputes) Any disputes must to be lodged in writing to us at customercare@jennycraig.com.au explaining the details of the dispute.

65. (Events Outside Our Control) We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a contract that is caused by events outside our reasonable control (being a Force Majeure Event). A Force Majeure Event includes any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following: strikes, lockouts or other industrial action; civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war; fire, explosion, storm, flood, earthquake, subsidence, pandemic, epidemic or other natural disaster; impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport; impossibility of the use of public or private telecommunications networks; and the acts, decrees, legislation, regulations or restrictions of any government.

66. (Third Parties) We engage third party delivery (and, from time to time, other) companies to deliver our Products to you. We are not liable or responsible for any failure by those third parties to perform, or any delay in the performance of, any of our obligations under a contract that may be caused by those third parties.

67. (Liability) To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our Website and/or the information or materials contained on it, or as a result of the inaccessibility of this Website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

68. (Severability) If any of these Terms are determined by any competent authority to be invalid, unlawful or unenforceable to any extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and provisions which will continue to be valid to the fullest extent permitted by law.

69. (Governing Law) Your use of the Website and these Terms are governed by the laws of Victoria and you submit to the non-exclusive jurisdiction of the Courts in Victoria.

70. (Collection Statement) We collect personal information about you in order to facilitate the buying and selling process and for purposes otherwise set out in our Privacy Policy. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. With your permission, we may send you emails about our store, new Products and other updates. We may disclose that information to third parties that help us deliver our Products (including information technology suppliers, delivery suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our Products to you. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in our Privacy Policy and these Terms.

71. (Information) We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this Website. You must take your own precautions to ensure that whatever you select for your use from our Website is free of viruses or anything else that may interfere with or damage the operations of your computer systems. We may, from time to time and without notice, change or add to the Website (including the Terms) or the information and Products described in it. However, we do not undertake to keep the Website updated. We are not liable to you or anyone else if errors occur in the information on the Website or if that information is not up to date.

72. (Reservation of Rights) We reserve the right, at any time, to:

(a) refuse service to anyone for any reason. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks;

(b) modify or discontinue the purchase of Products from our Website (whether in full or part) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of any Product offered. We reserve the right, but are not obligated, to limit the sales of our Products to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis;

(c) limit the quantities of any Products that we offer. All descriptions of Products and/or prices are subject to change at any time without notice, at our sole and absolute discretion; and

(d) discontinue any Products at any time. If that happens, any offer for any Product made on the Website is void where prohibited.

$25 off your first weekly menu (expired)

1. This offer is for New, Returning and Past members to receive AU$25 off their first weekly menu when they purchase the Rapid Results Max Weight Loss Plan (Discount). The total cost of the weekly menu on the Rapid Results Max Weight Loss Plan in the first week will be AU$160 (after the application of the Discount) based on the current price of the standard weekly menu which is AU$185 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes:

• an Initial weight assessment;
• newsletters;
• recipe e-books;
• hints and tips on how to stay on track; and
• access to purchase the Weekly Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Max Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu (at a cost of AU$185, before the application of the Discount), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for New, Returning and Past Members only. It excludes Current Members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) one offer only per New, Returning and Past Member, on their first purchase of a Weekly Menu;

c) the offer may be used in conjunction with the offer “Trial Membership for Free” and any applicable delivery offer. It is not to be used in conjunction with any other offer, unless otherwise specified;

d) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

e) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

f) this offer is only available on the Rapid Results Max Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

g) the offer is available both at a Jenny Craig Centre (either in person or via phone) or online at store.jennycraig.com.au;

h) the Weekly Menu is payable in full each week;

i) the price of Weekly Menu items may vary from time to time;

j) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

k) the offer commences on 22 August 2021 and ends on 18 September 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.

Afterpay Day (Expired)

1. This offer is for all Jenny Craig members to receive $40 off their first weekly menu when they purchase the Rapid Results Weight Loss Plan using Afterpay (Discount). The total cost of the weekly menu on the Rapid Results Weight Loss Plan will be AU$139/NZ$154 (after the application of the Discount, which is $40.00) based on the current price of the standard weekly menu which is AU$179/NZ$194 (Weekly Menu). An additional cost for substituting or adding items to the Weekly Menu may apply.

2. The cost of membership may be additional (based on current price of membership) (Membership).

3. The Membership includes:

• an Initial weight assessment;
• newsletters;
• recipe e-books;
• hints and tips on how to stay on track; and
• access to purchase the Weekly Menu for the duration of the Membership.

4. The Weekly Menu on the Rapid Results Weight Loss Plan consists of 28 menu items. On purchase of the Weekly Menu (at a cost of AU$179/NZ$194, before the application of the Discount), receive a one-on-one consultation with a dedicated personal consultant, a personalised menu and activity plan, for that week. An additional cost for delivery and vitamin supplements may apply.

5. In addition, the following standard terms and conditions apply to this offer:

a) the offer is for all Jenny Craig members. A new member is an individual who has never held a Jenny Craig membership (New Member), a returning member is an individual who has a current unexpired Jenny Craig membership but has not visited a Jenny Craig centre in over three (3) months (Returning Member), a past member is an individual who has previously held a Jenny Craig membership which has expired (Past Member) and a current member is an individual who currently holds a Jenny Craig membership (Current Member);

b) one offer only per Member

c) the offer may be used in conjunction with the offer “Trial Membership for Free” and any applicable delivery offer. It is not to be used in conjunction with any other offer, unless otherwise specified;

d) the offer is conditional on the Member entering into the Jenny Craig Membership Agreement and the Health Acknowledgement;

e) the offer is not transferrable or exchangeable and cannot be redeemed for cash, credit or products (including complementary or additional foods etc);

f) this offer is only available on the Rapid Results Weight Loss Plan. It is not available on the purchase of any other plans offered by Jenny Craig;

g) the offer is only available to redeem online at store.jennycraig.com.au and store.jennycraig.co.nz. When redeeming online, the online code must be applied at check out;

h) this offer is only valid when using Afterpay as the selected payment method at checkout;

i) the Weekly Menu is payable in full each week;

j) the price of Weekly Menu items may vary from time to time;

k) subject to applicable laws, Jenny Craig may vary, update or terminate this offer at any time; and

l) the offer commences on 19 August 2021 and ends on 21 August 2021.

6. Please note individual weight loss results may vary. Weight loss takes time and effort to be successful. Individuals should seek professional advice on diet, exercise and lifestyle changes, and consult with their doctor prior to joining the Membership.


On Rapid Results Max, Members lost an average of 6 kgs in the first 4 weeks!#