This policy explains how Jenny Craig Weight Loss Centres Pty Ltd in Australia, and Jenny Craig Weight Loss Centres (NZ) Limited (together, ‘Jenny Craig ANZ’ "we", "our" or "us") manage personal information in accordance with the Privacy Act 1988 (Cth) (Australian Privacy Act) and the Privacy Act 1993 (NZ) (New Zealand Privacy Act).
Jenny Craig ANZ collects personal information about you, either directly from you (including through the Jenny Craig ANZ website) or (with your express and informed consent) from your doctor. Information about adolescents is only collected with the authority of a parent or guardian. Information collected includes identity (including name, age and gender) and contact details, health information for the purposes of providing weight loss services, product orders, and financial information in connection with payments.
If you provide us with incomplete or inaccurate information or decline to provide your personal information to us, we may not be able to provide our services to you.
Use and Disclosure
Jenny Craig ANZ uses your personal information about clients primarily to provide you with weight loss services. This may involve disclosure to contractors and service providers, and, with your consent, your doctor.
Jenny Craig ANZ may contact you about other services which we think may be of interest to you. Clients can request at any time that your details not be used or disclosed for direct marketing.
Cross Border Disclosure
Disclosures of your personal information outside Australia and New Zealand may occur in the course of support or service provision – at the present time that would only involve access to information from the United States where Jenny Craig ANZ’s parent company1 and some service providers are based, or New Zealand, or transfer to other locations with your express and informed consent (e.g. when migrating).
Data Quality and Security
We take reasonable steps to ensure that the personal information we collect and hold, or is held on our behalf, is accurate, up to date and complete, and to protect the information against misuse, interference and loss and from unauthorised access, modification and disclosure. However, we request your assistance to help us keep your personal information accurate, up to date and complete. Please contact us at the contact details set out below if you believe your personal information needs updating.
Access and Correction
You have the right to access and/or seek correction of any personal information about you held by us. Please contact us at the contact details set out below if you wish to seek access to or correct your personal information.
If your complaint is in relation to weight loss services, you may contact the complaints committee of the Weight Management Council of Australia, which we are a member of, at the contact details set out below.
For further information about privacy, to make a complaint or to seek access or correction to personal information please contact:
The Privacy Officer
Jenny Craig ANZ
Level 6, 464 St Kilda Rd
MELBOURNE VIC 3004
Telephone: 1300 453 669 (Australia) or 0800 555 123 (NZ)
For making a complaint to the Weight Management Council of Australia, please contact:
The Complaints Committee
Weight Management Australia
GPO Box 4401
Melbourne VIC 3001
Phone +61 3 8637 4722
1 Jenny Craig Weight Loss Centres Pty Ltd and Jenny Craig Weight Loss Centre (NZ) Limited are wholly owned by Jenny Craig International, which is in turn owned by North Castle Partners, a US based private equity firm.